There is a photograph I keep coming back to. A man standing barefoot on a window ledge, marker in hand, writing equations and diagrams across a floor-to-ceiling glass pane — with the Jakarta skyline sprawling behind him, indifferent to the urgency happening on the other side of the glass. That man is a colleague , … Continue reading When Customers Speak, Products Listen — A Story of Four People, Four Days, and One Big Idea →